You can track the status of the bonuses and promotions assigned to your account from My Account → Bonuses.

To view your bonuses:

On My Account → My Bonuses → Available Bonuses, you can see the bonuses assigned to your account that have not yet been used.

If your bonus has a wagering requirement, you can track the wagering status and progress from My Account → My Bonuses → Active Bonuses.

To see campaigns you previously joined or completed, you can visit My Account → My Bonuses → Expired Bonuses.

If you need more information about bonuses and promotions, you can contact our Customer Service team.

On the My Account → My Bonuses → Active Bonuses page, you can view the bonuses you are currently using on LetsBet. This section lists bonuses whose campaign period is still active.

You can also track the wagering progress of the bonuses you are using here.

Please note: To keep your bonuses and any winnings earned with these bonuses valid, you need to meet the wagering requirement within the campaign period.

You can view the bonuses credited to your account under My Account → My Bonuses.

In this section you can view the following Bonus types:

On the Available Bonuses page, you can view bonus offers that have been assigned to your account but have not yet been used.

On the Active Bonuses page, you can track the progress of bonuses you are currently using and that have a wagering requirement.

On the Expired Bonuses page, you can view bonus offers you have previously participated in or that have expired.

To view other current campaigns and offers on the platform, you can visit the Promotions page at the top of the website.

If a bet placed using FreeBet wins, the FreeBet amount is deducted from the winnings and the remaining amount is transferred to your balance. The FreeBet amount itself is not returned.

The winnings are calculated as follows:

Winnings = (FreeBet amount × slip odds) − FreeBet amount

The winnings are transferred to your sports balance after the slip is settled.

If your slip loses, the FreeBet is considered used. Used FreeBets can be viewed under My Account → Bonuses → Bonus History.
Even if you have more than one FreeBet, only one can be used per bet slip.

There may be several reasons why the bonus amount was not credited to your account. This is usually related to bonus conditions, eligibility issues or legal requirements.

One of the most common reasons is the annual bonus limit of €100 per user under applicable regulations. Once this limit has been reached, a new bonus may not be credited, or the bonus amount may be credited only partially.

In addition, the bonus amount may not have been credited for one of the following reasons:

• You may not meet the required conditions for the bonus.
• You may already have an active bonus or another conflicting offer in your account.
• The bonus may not have been credited due to missing account verification or security checks.
• The promotion period may have expired.
• If you already have an active bonus balance, a new bonus cannot be credited to your account. Any eligible new bonus will be credited on the day following the full use, forfeiture, or completion of the wagering requirements of the existing bonus, provided all promotion conditions are met.

To view the bonuses credited to your account, go to My Account → My Bonuses → Available Bonuses.

Any winnings generated from Free Spins are credited to your Slot Bonus Balance. Depending on the promotion terms, these winnings may be subject to wagering requirements.

Yes, information about campaigns and bonus offers may be sent by e-mail from time to time.

To receive these notifications, the relevant communication permissions must be enabled in your LetsBet account. If “I agree to receive e-mail notifications from LetsBet” is not selected under My Account → My Settings → Communication Method Settings, bonus announcements cannot be sent by e-mail.

You can also view current bonus offers under My Account → My Bonuses → Available Bonuses.