The payment method verification process may vary depending on the payment channel you use. The verification process is carried out to confirm that the payment method actually belongs to you.

In line with legal requirements, you can only deposit into your account using payment methods registered in your own name. For this reason, in some cases you may be asked to verify that the payment method you use belongs to you.

For credit card transactions of €200 and above, 3D Secure verification is mandatory.

The verification process may vary depending on the payment method. For example:

• For card transactions, verification may be performed based on the card details.
• For digital wallet transactions, verification may be requested through the relevant account.
• For bank transfers, the sender account details may be checked.

If you experience any issue with the verification process, you can contact our Customer Service team.

There may be different reasons why your deposit transaction is rejected. The most common reasons are mismatches in payment details or the account not being in a condition suitable for transactions.

Your deposit may be rejected in the following situations:

• If your account is closed or blocked, you cannot make a deposit.

• If the user information on the payment method you use does not match the account details registered in the system, the transaction may be rejected.

• For credit card transactions, the card you use must be registered to your account. If you want to use a new card, you may be directed to the card verification process.

• You must have set your LUGAS limit before making a deposit. If the limit has not been set, the transaction may not go through.

• For credit card transactions of €200 and above, 3D Secure verification is mandatory. If the verification is not completed, the transaction may be rejected.

• Users whose accounts have not yet been verified can complete a maximum of 4 transactions of up to €25 each via credit card or e-wallet. Withdrawals cannot be made until the account is verified.

If your deposit has been rejected, please check the points mentioned above and try again. If the issue persists, feel free to contact our Customer Service team.

Your available deposit methods may vary depending on the current status of your account.

If your account balance is above €25, you must make deposits using your active payment method. In this case, you cannot deposit with a different payment method.

If no active payment method is assigned to your account, you can choose any available payment method during the deposit process. After the transaction, the method you used may be set as your active payment method.

Users whose accounts have not yet been verified can make a maximum of 4 transactions of up to €25 each via credit card or e-wallet.

If you experience any issues with deposit methods, you can contact our Customer Service team.

You do not pay any transaction fee or commission when depositing funds into your account. Deposit transactions are provided free of charge by LetsBet.

Depending on the payment method you select, the minimum deposit amount and transaction details are shown on the Deposit page.

If you experience any issue with your deposit transaction, you can contact Customer Service.

To view or manage your deposit limits, go to the Limits and Account Closure page. Here, you can set daily, weekly, or monthly deposit limits and review your current limits.

These limits help you stay in control of your spending and ensure that your deposits remain within the limits you set. Once you reach a limit, you will not be able to make further deposits until the relevant period resets.

To view or update your limits:

My Account → Limits and Account Closure → View or edit your daily, weekly, or monthly limits → Confirm your changes

If you want to review your previous changes, you can check your past limit settings on the Limit History page.

Deposit limits may also be applied or adjusted by us as part of player protection measures.

If you experience any issues with your limits, you can contact our Customer Service team.

In some cases, you may not be able to start a new deposit transaction. This is usually related to restrictions on your account, limits, or checks concerning the payment method.

• If your account is closed or blocked, you cannot make a deposit.
• If the user information on the payment method you use does not match the account details registered in the system, the transaction may be rejected.
• If there is an active payment method on your account, you can only make deposits using this method.
• For credit card transactions, the card you use must be registered to your account. If you want to use a new card, you may be directed to the card verification process.
• You must have set your LUGAS limit before making a deposit. If the limit has not been set, the transaction may not go through.
• For credit card transactions of €200 and above, 3D Secure verification is mandatory. If the verification is not completed, the transaction may be rejected.

Users whose accounts have not yet been verified can complete a maximum of 4 transactions of up to €25 each via credit card or e-wallet. Withdrawals cannot be made until the account is verified.

If you experience any issue during the deposit process, you can contact our Customer Service team.

You can visit the Limits and Account Closure page to view or edit your deposit limits. On this page, you can set daily, weekly, or monthly deposit limits.

The limits you define help you keep your spending under control and ensure that your deposit transactions stay within the boundaries you set.

To change your limit settings:

My account → Limits and Account Closure page → Set your daily, weekly, or monthly limit → Confirm the changes

If you want to see the limit changes you made previously, you can review your past limit settings on the Limit History page.

If you experience any issue related to deposit limits, you can contact our Customer Service team.

You can track the status of your deposit transactions in the My Transactions section.

To check the status of a deposit, go to:
My Account → My Transactions → Deposits → Deposit History

On this page, you can view details such as the amount, date, and transaction status of your deposits.

To view all financial transactions in your account, go to My Transactions → All Account Activity. There you can view deposits and withdrawals as well as all betting and gaming activities.

Deposits are usually credited to your account shortly. If your transaction takes longer than expected or you notice an issue with the transaction status, please contact our Customer Service team.

You cannot directly change your active payment method used for deposits. However, if your account status allows it, you can use a new payment method.

To use a new payment method, your account balance must be below €25. If your balance is €25 or higher, you must first make a withdrawal using your currently active payment method.

The personal details on your payment method must match the first and last name on your LetsBet account. For this reason, the name shown on the payment screens is automatically taken from your LetsBet account and cannot be changed.

If you want to use a new payment method:

Click the “Deposit” or “+” button next to your balance → Select the payment method you want to use → Complete the transaction

For some payment methods, you may be asked to complete a verification process when using a new card or account.

If you experience any issues with your deposit, you can contact our Customer Service team.

You can make a deposit even without completing the account verification process. After signing up at LetsBet, you can use the pre-play option during the first 72 hours to make deposits and carry out gaming transactions.

However, some limitations apply:

Users whose accounts have not yet been verified can complete a maximum of 4 deposit transactions of up to €25 each via credit card or e-wallet.

Account verification is required to make withdrawals and to continue using all our services after the 72-hour period.

If you experience any issue related to account verification or deposit transactions, you can contact our Customer Service team.

Whether you can use more than one deposit method may depend on the current balance in your account.

If your balance is below €25, you can select any payment method you want during the deposit process.

If your balance is €25 or more, you must make deposit transactions using the payment method you used for your most recent deposit.

The account holder details on the payment method you use for deposit transactions must match the first and last name details on your LetsBet account.

Users whose accounts have not yet been verified can complete a maximum of 4 deposit transactions of up to €25 each via credit card or e-wallet. Withdrawals cannot be made until the account is verified.

If you experience any issue with deposit methods, you can contact our Customer Service team.

In some cases, your deposit limit may be restricted. This is usually related to player protection measures or the limit settings defined on your account.

Your deposit limit may be restricted in the following situations:

• You have reached your daily, weekly, or monthly deposit limit.
• A temporary limit has been applied to your account as part of player protection measures.
• You have reached your cross-operator LUGAS deposit limit.
• You have not completed account verification (in this case, some transactions may be restricted).

To view or edit the limits you have defined:

My Account → Limits and Account Closure → Check your LUGAS Limit as well as your daily, weekly, or monthly LetsBet Limits

You can review your previous limit changes in the “Limit History” section.

If you would like more information about your limits, you can contact our Customer Service team.

You can use PayPal or Tink to deposit funds into your LetsBet account.

Deposit transactions are usually credited to your account instantly.

The minimum deposit amount is shown on the Deposit page.

Certain rules apply when depositing funds into your account. These rules are implemented to ensure that transactions are carried out securely and that legal requirements are fulfilled.

• If you have an active payment channel, you can only make deposits through this channel.
• If you do not have an active payment channel, you can start the transaction by selecting any payment method you want during the deposit process.
• The account holder details on the payment method you use must match the first and last name details on your LetsBet account.

Deposits may not be completed in the following situations:

• If your account is closed or blocked, you cannot make a deposit.
• If the user information on the payment method you use does not match the account details registered in the system, the transaction may be rejected.
• For credit card transactions, the card you use must be registered to your account. If you want to use a new card, you may be directed to the card verification process.
• You must have set your LUGAS limit before making a deposit. If the limit has not been set, the transaction may not go through.
• For credit card transactions of €200 and above, 3D Secure verification is mandatory. If the verification is not completed, the transaction may be rejected.

Users whose accounts have not yet been verified can complete a maximum of 4 transactions of up to €25 each via credit card or e-wallet. Withdrawals cannot be made until the account is verified.

If you experience any issue during the deposit process, you can contact our Customer Service team.

Deposit processing times may vary depending on the payment method used. However, with the currently available deposit methods, transactions are usually completed instantly and the deposited amount is credited to your account shortly afterward.

The minimum deposit amount and transaction details are shown on the Deposit page for the selected payment method.

If you experience any issues during the deposit process, you can contact our Customer Service team.

In some cases, deposit transactions may fail. This can be related to payment details, account status, or bank checks.

The most common issues you may encounter during a deposit are:

• Insufficient funds: The amount you want to deposit may not be available in your payment account.
• Incorrect payment details: Card or account information may have been entered incorrectly.
• Payment method issue: The payment method you are using may be unavailable or not supported.
• Exceeded limits: The defined transaction limits may have been exceeded.
• Bank rejection: Your bank may have declined the transaction due to security checks.
• Currency mismatch: A currency other than Euro may have been used during the transaction.
• Account information mismatch: The name on your LetsBet account may not match the details registered with the payment method.

In addition, deposits may not be completed in the following situations:

• If your account is closed or blocked, you cannot make a deposit.
• If the user information on the payment method you use does not match the account details registered in the system, the transaction may be rejected.
• For credit card transactions, the card you use must be registered to your account. If you want to use a new card, you may be directed to the card verification process.
• You must have set your LUGAS limit before making a deposit. If the limit has not been set, the transaction may not go through.
• For credit card transactions of €200 and above, 3D Secure verification is mandatory. If the verification is not completed, the transaction may be rejected.

Users whose accounts have not yet been verified can complete a maximum of 4 transactions of up to €25 each via credit card or e-wallet. Withdrawals cannot be made until the account is verified.

If you experience any issue during the deposit process, you can contact our Customer Service team.