Some information provided and verified during registration cannot be changed directly later due to security and legal requirements. If you believe your information is no longer up to date or need to make changes to your identity details for a specific reason, you must contact our Customer Service team and submit a request. After your request has been reviewed and approved, you will be guided through the next steps.
If you change personal details such as your address, full name, or date of birth, you may need to complete the account verification process again.
You can update the following information directly in your account:
• Username: Can be changed only one time via My Account → My Details
• Email address / Mobile number: Can be updated via confirmation code via My Account → My Details
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