The Self-Exclusion option allows you to block your access to all licensed gambling platforms in Germany temporarily or permanently.

You can activate this feature in your LetsBet account under My Account → Limits & Account Closure → Self-Exclusion. In this section, you can choose the period during which you want to exclude yourself from gambling (minimum 3 months).

When you submit a self-exclusion request, this information is shared with OASIS (the central player exclusion system in Germany). During the selected period, you will not be able to access licensed betting and gaming platforms in Germany.

A Self-Exclusion (Selbstsperre) applied through OASIS cannot be lifted before the minimum exclusion period has expired.

Once the selected period has ended:

• The exclusion is not lifted automatically.
• You must submit an official request to reactivate your account.
• Once your request is approved by the relevant authority, you can log in to your account again and continue using the platform.

If you need further assistance, feel free to contact our Customer Service team.

The 24-hour self-exclusion is a feature you can use if you want to take a short break from betting and gaming.

When you press and hold this button for at least 3 seconds, you will not be able to place bets or play games for 24 hours. During this period, your account is temporarily restricted.

At the end of the 24-hour period, your account will be automatically reactivated.

As this is a general self-exclusion, it applies not only at LetsBet but also across all licensed betting and gaming platforms in Germany.

You can access the Responsible Gaming section via the “Responsible Gaming” link under the “Info & Legal” section in the footer of our website. In the mobile apps, you can access it from the “About Us” menu that opens when you tap the LetsBet logo in the top-left corner. On this page, you can find detailed information about responsible gaming practices and player protection measures.

You can find information about player protection on our Responsible Gaming page. This page includes detailed information, preventive advice, and support options related to gambling addiction. To access this page, click the “Responsible Gaming” link under “Info & Legal” in the footer of the website. In our mobile apps, tap the LetsBet logo in the top-left corner, then tap the “Responsible Gaming” link on the page that opens.

Here you can find detailed information on general responsible gaming principles, limits, player exclusion options, contact details for addiction support centres, and topics such as the protection of minors.

You can contact LetsBet’s Data Protection Officer directly via email: [email protected]

For any questions or concerns regarding data protection, data processing, or your rights under the GDPR, such as access, rectification, account deletion, or objection, you can contact us using the email address above.

LetsBet's sports betting and gambling services are only available to users aged 18 or over. Age and identity verification checks are carried out during account registration to prevent minors from accessing the platform and gambling.

You can find detailed information on the protection of children in the “Protection of minors” tab on our Responsible Gaming page. This section includes information on the measures taken by the company, as well as the responsibilities and duties of users and parents.

Yes, you can close your account temporarily or permanently at any time.

If you want to take a break from our services, you can choose a duration and use the Temporary Closure option. If you wish to close your account, you can select the Permanent Account Closure option. You can easily complete these actions under My Account → Limits and Account Closure.

Due to legal regulations, it is not permitted to bet or play on more than one operator at the same time.

This is monitored via a central control system. As long as you have an active bet or game with one operator, access to betting or gaming with another operator is restricted.

Therefore, before using another provider, you may need to end your current session or complete any active game.

Due to legal regulations, a mandatory 5-minute break starts after 60 minutes of continuous slot play.

During this break, you cannot play slots. Once the 5-minute period has ended, you can continue playing from where you left off.

To access LetsBet’s information and guidance pages on responsible gaming and gambling addiction, click the “Responsible Gaming” link under “Info & Legal” in the footer of the website.

In our mobile apps, simply tap the LetsBet logo in the top-left corner and then tap the “Responsible Gaming” link on the page that opens.

On our Responsible Gaming page, you can find guidance on responsible gaming behavior, learn about measures you can take to reduce the risk of gambling addiction, and find the contact details of support organizations.

You can use the “Self-Exclusion” option on the platform to exclude yourself from betting and games of chance. This option allows you to block your account for a specific period or indefinitely.

You can do this under My Account → Limits and Account Closure → Self-Exclusion. Once Self-Exclusion has been applied, you will not be able to access betting and gaming services through your account for the period you selected.

Self-Exclusion applied via the OASIS system is valid across all licensed betting and gaming platforms in Germany and cannot be removed before the selected period has expired.

If you exclude yourself for a specific period, once this period has expired:

• The exclusion is not lifted automatically.
• To lift the exclusion, you must submit an official application to the competent authority, Regierungspräsidium Darmstadt.
• Once your application has been approved by the competent authority and the exclusion has been removed from the system, you can access your account again and continue using the platform.

Reactivating Your Account After Self‑Exclusion
Self-Exclusion applied via the OASIS system is valid across all licensed betting and gambling platforms in Germany and cannot be lifted before the selected period has expired. The exclusion period can be set between 3 months and one year, or a permanent exclusion can be selected.

If you exclude yourself for a specific period, once this period has expired:

• The exclusion is not lifted automatically.
• To lift the exclusion, you must submit an official application to the competent authority, Regierungspräsidium Darmstadt.
• Once your application has been approved by the competent authority and the exclusion has been removed from the system, you can access your account again and continue using the platform.

You can take a 24-hour break from gambling at any time by clicking the relevant text at the top of our Sportsbook and Slots screens.

If you use this option, your account will be blocked from betting and gaming for 24 hours. This restriction also applies across all licensed operators in Germany.

Your exclusion cannot be lifted before the 24-hour period has expired. Once the period has expired, your account is automatically reactivated.

OASIS is a central exclusion system in Germany created to support player protection and help prevent risky gambling behaviour. Through this system, users can exclude themselves from sports betting and gambling for a specific period or permanently.

If a user is excluded in the OASIS system, they cannot place bets or play games on any online or physical platform licensed in Germany. The system is used to strengthen player protection and support responsible gaming principles.

OASIS exclusion process is carried out in accordance with legal regulations and cannot be lifted before the selected period has expired.

You can find useful resources related to gambling addiction on our Responsible Gaming page, including detailed information, preventive advice, and support options. To access this page, click the “Responsible Gaming” link under “Info & Legal” in the footer of the website. In our mobile apps, tap the LetsBet logo in the top-left corner, then tap the “Responsible Gaming” link on the page that opens.

In the “Self Tests” tab of our Responsible Gaming section, you will find a set of questions that can help you assess your gambling behaviour, as well as links to two different external self-assessment tests.

You can find useful resources related to gambling addiction on our Responsible Gaming page, including detailed information, preventive advice, and support options. To access this page, click the “Responsible Gaming” link under “Info & Legal” in the footer of the website. In our mobile apps, tap the LetsBet logo in the top-left corner, then tap the “Responsible Gaming” link on the page that opens.

In the “Addiction Support Centers” tab of our Responsible Gaming section, you can find the contact details of addiction counselling and support centres in all federal states of Germany.

At LetsBet, you are required by legal regulations to set a monthly LUGAS Deposit Limit. In addition to this cross-operator limit, you can also set additional account limits that apply only to LetsBet.

Under My Account → Limits and Account Closure → LetsBet Limits, you can set daily, weekly, or monthly deposit, betting, and loss limits for yourself.

These optional limits help you manage your spending and gambling behaviour more consciously.