To protect your account, you should use a strong password and change it regularly. It is recommended that you do not share your password with others and avoid using easily guessable information.

Only share your personal information with trusted people or official entities. If you notice any suspicious activity or transactions on your account, you should report it to our Customer Service team immediately.

To enhance your security, it is recommended that you access your account only from your own devices whenever possible and make sure to log out when using shared devices.

If you notice unusual transactions or suspicious activities in your account, you should report it to us as soon as possible.

If you need further assistance, please contact our Customer Service team.

Using a secure password helps protect your account against unauthorised access. A strong and unique password helps protect both your personal information and your account balance.

To improve account security, we recommend changing your password regularly and not using the same password on multiple platforms. It is also important not to share your password with others and to avoid options that are easy to guess.

In accordance with applicable laws, access to LetsBet is only permitted for users who are legally resident in Germany. For this reason, the system may display a location warning if access is attempted from outside Germany or if the location information on your device cannot be verified.

Possible reasons for receiving a location warning are as follows:

• You may have logged in via an IP address outside Germany
• You may be using a VPN, proxy, or similar tool
• Location permissions may be disabled on your device
• Your location data may not be detected by the system

In such cases, we recommend checking the location services on your device and disabling any tools such as VPN or proxy.

If you believe that you have experienced an information security issue related to LetsBet, it is important to take action as soon as possible. In such cases, you can follow the steps below:

• If you notice any suspicious activity on your account, log in and check the My Account section

• Change your password immediately to secure your account

• If you are experiencing a security issue related to your personal data, report the situation in detail by sending an E-Mail to [email protected]

Your privacy is important to us. After receiving your report, our Customer Service team will carry out the necessary checks and support you in securing your account.

Your data security is one of our top priorities. We use modern security technologies and strict internal procedures to ensure that your personal and financial information is protected at all times.

Encrypted Data Transmission (TLS)
All data transmitted between your device and our systems is protected using modern TLS (Transport Layer Security) encryption. This ensures that your information cannot be read or altered by unauthorized third parties during transmission.

Access Limited to Authorized Personnel
Access to customer data is strictly restricted to authorized and specially trained personnel and is granted only when required for operational or legal purposes.

Continuous Security Monitoring
Our systems are continuously monitored and regularly reviewed to detect and prevent potential security risks.

Firewalls & Intrusion Protection
We use advanced firewall technologies and security tools to protect our systems against unauthorized access and cyber threats.

Strict Internal Data Protection Policies
We apply internal security standards and data protection policies designed to meet or exceed applicable legal and regulatory requirements.

In Germany, gambling and sports betting services are offered under the 2021 Interstate Treaty on Gambling (Glücksspielstaatsvertrag 2021 – GlüStV 2021).

Under this regulation, user activity is monitored through a central system. This system does not allow a user to be active on more than one provider at the same time. Therefore, if you are currently active on one betting or gaming platform, you cannot use another provider at the same time.

When a login from a new device is detected on your LetsBet account, you will receive an email or SMS notification titled “Login from a New Device” to help protect your account.

If you logged in to your LetsBet account from a new device shortly before receiving this notification, no action is required.

However, if it wasn't you, we recommend that you change your password as soon as possible to protect your account.

Changing your password is essential for improving your account security. This also allows LetsBet security systems to associate the device with your account.

If you notice any suspicious activity, please contact our Customer Service team as soon as possible.