The password you create for your LetsBet account must be secure. When creating your password, please make sure it meets the following requirements:

• It must contain at least 8 characters.

• It must include at least one uppercase and one lowercase letter.

• It must contain at least one number.

• It must include at least one special character.

Supported characters:

English alphabet:

A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W, X, Y, Z

a, b, c, d, e, f, g, h, i, j, k, l, m, n, o, p, q, r, s, t, u, v, w, x, y, z

German special letters:

Ä, Ö, Ü, ẞ

ä, ö, ü, ß

Turkish special letters:

Ç, Ğ, İ, Ş

ç, ğ, ı, ş

Special characters

- , /, : , ; , ( , ) , & , @ , " , . ,(,), ? , ! , ' , [ , ] , { , } , # , % , ^ , * , + , = , _ , \ , | , < , > , € , $

For your security, it is recommended that you do not share your password with others and that you use combinations that are difficult to guess.

If you forgot your password, you can create a new one using the verified email address you used when registering.

Follow these steps to reset your password:
• Open the Forgot My Password page.
• Enter your verified email address, place of birth, and date of birth.
• Click the Send Code button.
• Enter the code sent to your email address in the corresponding field within 120 seconds.
• Then set your new password on the next page.

Your new password cannot be one of the last 3 passwords you used.
When you enter the new password and click the Confirm button, the password change process will be completed.

Changing your password after logging in
You can also change your password after logging in to your account. To do this:
My Account → click your name/avatar in the top-right corner to open My Account, then go to My Details → Password
You can change your password in this section.

You can view your User ID in the My Account → My Details section.

Your User ID is the unique identifier of your LetsBet account in the system. It may be requested when you contact our Customer Service team or need support with account-related issues. You can also use it instead of your email address when logging into your account.

To log in to your LetsBet account, you can use one of the following details together with your password:
• Username
• Email address
• User ID

If you have already verified your mobile number, you can also use it to log in to your account.

If you do not remember your email address or User ID, you can log in to your account using your username. If a verified mobile number is linked to your account, you can also log in with that number.

After logging in, you can go to My Account → My Details to view your registered email address and update it if necessary.

If you need further assistance, feel free to contact our Customer Service team.

If there is no gaming activity in your LetsBet account for 30 minutes, your LUGAS status is automatically set to “inactive”.

This does not mean that you are logged out of your account. The LUGAS status only indicates whether you are currently active in slots or sports betting.

As soon as you start a new activity, your status is set back to “active”.

If you experience a problem when trying to log in to your account, the system will display an informational message stating the reason. Please review the pop-up or information message shown on the screen carefully.

Login may fail for various reasons. For example:

• Technical issues or system-related problems may occur.

• Your account may have been restricted due to legal obligations or our player protection measures.

In such cases, you can follow the instructions and complete the required steps. If you need further assistance, feel free to contact our Customer Service team.

Due to legal regulations, your account will be temporarily blocked for 30 minutes after five incorrect password attempts. This measure is applied to ensure your account security.

In this case, you need to wait 30 minutes before you can log in to your account again. Once the period has expired, you can log in again using the correct password.

If you do not remember your password, you can create a new one by clicking Forgot Password on the main page.

Due to legal regulations, a summary of your account activity from the last 30 days is shown each time you log in to LetsBet, and your confirmation is requested.

This practice, used by all betting platforms in Germany, supports responsible gambling behaviour and helps users view their financial transactions more transparently.

This allows you to review your bets and transactions from the last 30 days, check your gambling behaviour, and assess your financial situation more consciously.

You can log in to your LetsBet-Account, using one of the following details together with your password:

• your registered email address
• your User ID

Once logged in, you can view your username at any time under
My Account → My Details.

If you need further assistance, feel free to contact our Customer Service team.

If you have forgotten your password, you can create a new password using your verified email address.

To reset your password, follow these steps:

• Open the Forgot Password page.
• Enter your verified email address, place of birth, and date of birth.
• Click the Send Code button.
• Enter the verification code sent to your email address in the relevant field within 120 seconds.
• And set your new password on the following page.

Your new password cannot be the same as any of your last three passwords.
Once you enter the new password and click Confirm, the password change will be completed.

The User ID is a unique and non-changeable number created for your LetsBet account.

After completing the registration process, your User ID is shown to you on the welcome page. You can also view your User ID under My Account → My Details.