In some cases, you may not be able to submit a withdrawal request. This is usually related to your account status, available balance, or general transaction conditions.
The following situations may prevent or slow down a withdrawal:
• Incomplete account information
Your account details must be complete and up to date in order to submit a withdrawal request.
• Active bonus or wagering requirements
If you have an active bonus, withdrawals may be restricted until the wagering requirements have been completed. In addition, to make a withdrawal, you are required to wager your deposited amount 1x.
• Insufficient withdrawable balance
Only the withdrawable balance can be used for withdrawals.
• The active payment method requirement
For security and regulatory reasons, withdrawals must be made using the payment method used for your most recent deposit.
• Technical, security, or regulatory checks
In some cases, temporary checks may be applied to your account. During this time, withdrawals may be temporarily unavailable.
• Processing times
Withdrawal requests are usually processed promptly. However, the final transfer time may vary depending on the selected payment method.
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