You can use different methods to verify your account. Verification is a legal requirement and is carried out to confirm that the personal details you provided during registration belong to you.

You can choose one of the following methods for account verification:

Verifiy by Uploading ID: You can complete the verification process by uploading your ID and any other required documents. A selfie or video may be requested. Verification can be completed through different service providers.

Verify via Bank Account: With this method, the accuracy of your personal details is confirmed via your online bank account.

Verify with eID: You can verify your identity quickly using the electronic identity verification method.

Verification can be completed via the website or mobile apps and is normally completed within a few minutes.

You may encounter certain issues during the account verification process. Below are the most common situations and what you can do in each case.

Identity document not accepted:

The identity document you uploaded may be incomplete, unreadable, or an unsupported format. In such cases, you need to restart the process and upload your document again in better quality and in a supported format.

Face recognition or selfie verification issue:

The selfie you uploaded may not match the photo on your identity document. In this case, we recommend taking a clear photo in good lighting. During verification, the system may perform a liveness check.

Issue accessing the verification provider:

There may be a temporary technical issue with the identity verification services. In such a case, you may need to try again after a short while.

Verification limit reached due to too many attempts:

If there are too many unsuccessful attempts during the verification process, access to verification may be temporarily restricted. In this case, please contact our Customer Service.

Account verification is a necessary process designed to provide a secure environment for all users.

As part of this process, your identity and age are confirmed, your account is protected against misuse, and legal obligations are fulfilled. Verification also helps prevent fraud and similar activities.

To make a withdrawal, you are required to wager your deposited amount 1x.

Once you complete your account verification, you can use all of our features and make withdrawals.

Account verification is required so that you can use the platform securely and legal obligations can be fulfilled. This process confirms that the account belongs to you and allows you to carry out several payment transactions.

Limited access after signup

If the automatic identity check after signup is successful, you will receive limited access to our services for the first 72 hours. During this period, you can:

• Make up to 4 deposits, with a maximum of 25 € per transaction
• Place sports bets and play slot games

After the 72-hour period, you must complete your account verification in order to continue using the platform.

Important information

• Limited access after signup is only available for the first 72 hours. After that, you must verify your account. Otherwise, you will not be able to make deposits, place sports bets, or play slots. In addition, withdrawals are only possible after account verification.
• If we can’t confirm your identity through the automatic check after registration, you will not be able to benefit from the 72-hour limited access. In this case, you must complete account verification in order to use our services.
• You have a total of 3 attempts to complete your account verification.

ID Now is a third-party verification platform used to verify your identity digitally.

During verification, you need to confirm that the identity belongs to you by showing your identity document to the system via camera or by uploading it as a file. The system then applies a biometric identification step (liveness check) to verify that the person carrying out the process is really you. This step is used to confirm that the process is being carried out by a real person rather than with a photo or video.

During verification, you may need to allow access to your phone’s camera or photos.

During ID Now verification, the following identity documents can be used:

• Identity card (official identity cards used in Germany)

• Passport (valid passports issued by Germany or other countries)

• Residence permit / residence document (valid residence cards or permit documents for foreign nationals)

Your document must be readable, up‑to‑date, and match the information on your account. You may also need to allow access to your mobile device’s camera. The verification process is usually completed within a few minutes.

If you need further assistance, feel free to contact our Customer Service team.

TINK bank account verification is a method used to verify your identity and ownership of your payment method. With this method, you can complete the verification process by securely connecting your bank account to the system.

The verification process works as follows:

• Select Verify with Bank Account (TINK) from the verification methods.
• Select your country/region.
• Then you will be asked to select your bank from the list.
• You will be redirected to your bank’s secure login screen and log in with your online banking credentials.

The system verifies that the account belongs to you based on the information provided by the bank.

This method can only be used with bank accounts in Germany and is usually completed within a few minutes.

If you need further assistance, feel free to contact our Customer Service team.

Verifeye is a third-party platform used for identity verification by uploading documents.

During verification, you need to use your camera to capture your ID and confirm your identity. The system then applies a biometric identification step (liveness check) to verify that the person carrying out the process is really you.

During Verifeye verification, the following identity documents can be used:

• Identity card
• Passport
• Residence permit / residence document (for foreign nationals)

Your document must be readable, up‑to‑date, and match the information on your account. You may also need to allow access to your mobile device’s camera. The verification process is usually completed within a few minutes.

If you need further assistance, feel free to contact our Customer Service team.

Identt is a third-party platform used for identity verification by uploading documents.

During verification, you need to confirm that the identity belongs to you by showing your identity document via camera or by uploading it as a file. The system then applies a biometric identification step (liveness check) to verify that the person carrying out the process is really you.

During Identt verification, the following identity documents can be used:

• Identity card
• Passport
• Residence permit / residence document (for foreign nationals)

Your document must be readable, up‑to‑date, and match the information on your account. You may also need to allow access to your mobile device’s camera. The verification process is usually completed within a few minutes.

If you need further assistance, feel free to contact our Customer Service team.

Identt is a third-party platform used for identity verification by uploading documents.

During the process, you upload your ID document and if required, your proof of address. These documents are reviewed for authenticity, and once this check has been completed successfully, your account will be verified.

During Mitek verification, the following identity documents can be used:

• Identity card

• Passport

• Residence permit / residence document (for foreign nationals)

Accepted documents for address verification

If Mitek requests proof of address, you can upload one of the following:

A utility bill (electricity, water, gas, etc.)

Bank statement

Official tax assessment document (Steuerbescheid)

Insurance document

Your document must be readable, up‑to‑date, and match the information on your LetsBet account. The verification process is usually completed within a few minutes.

If you need further assistance, feel free to contact our Customer Service team.

Authada is a method that allows you to verify your identity digitally using NFC (Near Field Communication) technology. This method uses an identity document with eID functionality and an NFC-enabled mobile device.

During verification, the information stored on the chip of your identity document is securely read and verified by the system. This process is used to confirm that the identity belongs to you.

Verification process with NFC

• Select Authada from the verification methods.
• Start verification with an NFC-enabled phone.
• The NFC feature of your phone must be turned on.
• Hold the identity document close to the back of the phone.
• The system securely reads the information on the chip of the identity document and completes the verification process.

In some cases, a phone case may interfere with NFC reading. For this reason, it is recommended to remove the case during the process.

Authada eID verification is usually carried out using an NFC-enabled identity card.

If you need further assistance, feel free to contact our Customer Service team.

Due to legal requirements, members must re-verify their accounts once a year. This process helps ensure account security and confirm that user information is accurate and up to date.

If any of your personal information has changed, you will have the opportunity to update it during the verification process. Once the necessary updates are completed, you can continue using your account as usual.

This procedure is carried out to meet legal requirements and protect the security of user accounts.

After a temporary or permanent account closure, you do not need to re-verify your account to reactivate it.

However, if your account has been closed for 12 months or longer, you will need to complete the account verification process again in order to use your account, in line with legal requirements and player protection measures.